Right of withdrawal

In short

As a consumer you can generally withdraw from a contract with us within 14 days, without giving a reason.

• Digital plans (Card, Card Plus, Team): the right ends once we start providing the plan, if you expressly agreed to the immediate start and acknowledged that you lose the right. You see this choice at checkout.

• Printed books: there is no right of withdrawal, because each book is personalized.

• Independently of this, our voluntary love-it guarantee gives you a full refund for digital plans within 14 days of delivery.

[To verify: since 19 June 2026, contracts concluded online need a withdrawal function under Directive (EU) 2023/2673. Adapt this page and the model text once the function is in place.]

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Mücahit Gürbüz, Südostallee 120, 12487 Berlin, Deutschland, phone: +49 176 83258742, email: hallo@junto.cards) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry for digital content

For contracts for digital content that is not supplied on a tangible medium, such as a paid card plan, the right of withdrawal expires early when we have begun to perform the contract after you:

• expressly agreed that we begin before the end of the withdrawal period,

• acknowledged that you thereby lose your right of withdrawal, and

• received our confirmation of the contract that records your agreement and acknowledgement (§356(5) BGB, Art. 16(m) Directive 2011/83/EU).

If you do not give this agreement, we only start providing the plan after the withdrawal period, or you keep your right of withdrawal.

[To verify: whether the Team plan is a digital service rather than digital content. For services, the right expires once the service has been fully provided (§356(4) BGB), and if you asked for the service to begin during the withdrawal period, you pay a proportionate amount for what was provided until you withdraw.]

No right of withdrawal for printed books

There is no right of withdrawal for contracts for goods that are made to the consumer's specifications or are clearly personalized (§312g(2) No. 1 BGB, Art. 16(c) Directive 2011/83/EU). A printed book contains the messages and photos of your card and is made only for you, so this exception applies.

Your statutory warranty rights stay unaffected. If a book arrives damaged or defective, write to hallo@junto.cards.

Love-it guarantee

In addition to your statutory rights, you can ask for a full refund of a digital plan within 14 days of the card's delivery with one click. This voluntary guarantee also applies after your right of withdrawal has expired. It does not apply to printed books.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Mücahit Gürbüz, Südostallee 120, 12487 Berlin, Deutschland, email: hallo@junto.cards:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.